Information and Conditions of Sale

Read carefully

LoveTeddybears deals with the sale of accessories and kits for making teddy bears and other stuffed animals.
By kit we mean parts to be assembled, not finished bears:
All our products are intended for collectors aged 14 and over.

The products purchased on loveteddybears.it are sold by:

Bebaby di Bellinzona Barbara
p.iva n.03846990137
Sede operativa: Via Fermi 7 -23899 Robbiate (LC)

LoveTeddybears is a Bebaby brand and therefore replaces in the following description in the name and on behalf of Bebaby di Bellinzona.

HOW TO ORDER

Ordering is very simple: Just follow the instructions on our e-commerce site www.loveteddybears.it

For your security in the transaction and to best process your order, we require registration on the site. Your data will be used exclusively for order processing and is encrypted (preserved with an anti-hacker system) and stored in our database; you can request removal at any time by unsubscribing if you have no orders in progress

All contracts are concluded directly through registration and access to the e-commerce site corresponding to the address www.loveteddybears.it where the customer can decide to conclude the contract for the purchase of the desired product by following the instructions and procedures provided by the electronic shopping cart.

Attention: DO NOT submit orders if you do not intend to purchase.

ORDER CONFIRMATION REQUIRES PURCHASE AND RELATED PAYMENT within 5 DAYS

These general conditions of sale are an integral part of the contract between LoveTeddybears and the Customer, therefore the customer is required to read them online or print and read them before concluding the purchase procedure. Confirmation of the order therefore implies total knowledge of the same and their total acceptance.

It is advisable not to purchase out-of-stock products (indicated in the availability of each item with the wording "coming soon" and in any case clearly highlighted in the cart as "out-of-stock products") since the supply of the same could take a time ranging from 7 days to 2 months .

Orders will only be processed with available goods.
In the event of goods being out of stock, warehouse errors, unavailability (where availability is reported as good or poor) we will contact the customer to find a solution convenient for both parties.

We DO NOT accept returns or complaints for glass eyes, as these are fragile in nature. We remind you that they are checked and packaged perfectly.

INVOICES FOR VAT HOLDERS

VAT holders can request an invoice during the purchase as a comment on the order, it is NOT possible to issue an invoice after the order has been processed

PRICES

Our company sells exclusively by mail order.
Orders can only be sent via our site. All prices displayed on our site include 22% VAT and are updated periodically, therefore they may change without notice.
In the event of an incorrect/outdated price displayed or price omission LoveTeddybears reserves the right to cancel the order and, in the case of advance payment, immediately refund the value of the order unless otherwise agreed between the parties.

TERMS OF PAYMENT

When filling out the order form you can choose from the following options:
Advance bank/postal transfer -
Postepay (advance payment)
Paypal
Credit Card (Payplug)

SHIPPING

Our shipments are made for Italy and abroad via express courier BRT/DPD or Fedex (customer's choice)
The goods are always accompanied by the relevant order confirmation in the package.
Shipping costs are not included in the price of the products, unless otherwise specified, and cost starting from Euro 7.00 including VAT for Italy and may increase proportionally based on the volume and weight of the goods.
For orders over 200.00 euros, shipping is free in Italy (ONLY FOR ITALY).
Regarding shipping costs for smaller islands, Venice, lagoons, Livigno, San Marino and other remote locations, ask for a quote before sending an order.
n case of incorrect calculation for these locations we will contact the customer and cancel the order.

We ship to Italy, Europe, USA, Canada, Australia, Brazil, Japan. If your location is not in our shipping area you can send us an email and we will provide you with a personalized quote.

On the site, once the products and their quantities have been chosen, the "order confirmation" page will still show the amount of shipping costs and the total invoice.
Shipments are made from Monday to Friday and the goods are shipped within 24-48 working hours of receiving payment.

It is NOT possible to collect orders by hand

COMPLAINTS

Complaints of damaged, defective or missing goods will not be accepted in any way unless reported by midnight on the same day of receipt/collection of the goods.
Packages with obvious signs of damage/tampering must be collected with "CONTROL RESERVE" and reported immediately to our company.
WITHOUT RESERVATION OF CONTROL, NO COMPLAINTS ARE ACCEPTED, SINCE THE COURIER IS EXEMPTED FROM LIABILITY FROM THE REGULAR COLLECTION OF THE PACKAGE.
From the day following collection, we will not accept complaints of damaged, defective items or goods missing in any way.
We therefore ask our customers to carry out an immediate integrity check.

RETURNS

In case of change of mind, shipping costs will not be refunded and you are entitled to an exchange or voucher for the amount of the goods to be used in our shop only.
For purchases with Paypal or credit card payment (on a protected Paypal server), the commission costs requested by Paypal or another bank manager equal to 5% of the total amount will be subtracted from the amount to be refunded (in vouchers or exchange).
We do not accept returns or complaints for glass eyes, as these are fragile by nature and are checked and packaged perfectly.
We do not accept returns for DVDs, audio, books, tutorials, sets containing tutorials in any format.

 RESPONSIBILITY

LoveTeddybears assumes no responsibility for disservices attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from executing the agreement sales within the agreed times. LoveTeddybears will not be liable to any party for damages, losses and costs suffered as a result of failure to execute the sales agreement for the causes cited above, or for damages, losses and costs suffered as a result of the use or of the impossibility of using the products purchased from LoveTeddybears, the customer having the right only to a possible refund of the price paid, excluding any shipping costs.

Likewise, LoveTeddybears is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products purchased. In fact, LoveTeddybears is not able to know the buyer's credit card number at any time during the purchase procedure; at the same time LoveTeddybears is not able to control the correct and lawful origin of the credit document that is delivered by the customer upon receipt of the goods.

BUYER'S OBLIGATIONS

The customer undertakes, once the ''online'' purchase procedure has been completed, to print and/or keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase. , as well as the printing of the specifications of the product being purchased, in order to fully satisfy the condition referred to in articles 52 and 53 of Legislative Decree 206/05.The buyer is strictly prohibited from entering false and/or invented and/or imaginary data in the registration procedure necessary to activate the process for the execution of this sales agreement and the related further communications; the personal data and the e-mail must be exclusively your own personal data and not those of third parties.

ORDER CONFIRMATION OBLIGATES PURCHASE AND RELATED PAYMENT

AUTHORIZATIONS

In the event that the Customer chooses to use the credit card payment method, the entire procedure is carried out via a protected connection directly connected to the banking institution that owns and manages the ''online'' payment service, to which the brand LoveTeddybears cannot log in.

If the customer, having paid by credit card, should exercise the right of withdrawal, as articulated in these general conditions, the amount to be refunded will be credited by deducting the Paypal/Credit Card or other bank commission of 5%

 CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE

The obligations assumed by the customer in art. 2 above (Obligations of the buyer), as well as the guarantee of the successful completion of the payment that the customer must make, are essential in nature, so that by express agreement, the failure by the Customer of only one of these obligations will determine the termination of the contract pursuant to art. 1456 of the Civil Code, without the need for a judicial ruling, without prejudice to the right of LoveTeddybears to take legal action for compensation for further damage.

JURISDICTION AND COMPETENT COURT

Any dispute relating to the application, execution, interpretation and violation of the ''online'' purchase and sale agreements obtained through the website www.loveteddybears.it is subject to Italian jurisdiction; these general conditions refer, although not expressly provided therein, to the combined provisions of Legislative Decree 50/92 and Legislative Decree 206/05.

Any dispute between the parties regarding this contract will be the exclusive jurisdiction of the Court of Lecco.

 WARRANTY

Our products are covered by warranty, and any reports must be made by midnight on the day of receipt of the goods.
The warranty covers manufacturing defects or discrepancies from technical specifications.
In the event that the product is defective, it is possible to return it to us together with the precise description of the anomaly found, the proof of purchase with the relevant data and all the accessories.
The reported defect will be analyzed at our office; once the anomaly is found, it will be replaced with an identical new model. If the replacement product is not available, the customer will be offered a replacement with another model with similar characteristics at no cost.
The (agreed) shipping costs for returning the goods will be borne by us (only the original packaging must be used); the return of the replacement product will be at our expense.
As a greater guarantee for the customer, the LoveTeddybears Staff carries out further checks on the quality and quantity of the items at the time of packaging before shipping.

We remind you that the guarantee is not valid in the following cases:
- evident signs of wear on the most vulnerable parts;
- the product has been tampered with, in the case of physical damage or incorrect use;
- damage caused by accidents or events of force majeure, such as fires, floods, vandalism, theft and others.

RIGHT TO EXERCISE THE RIGHT OF WITHDRAWAL PURSUANT TO THE LEGISLATIVE DECREE. 206/05

Pursuant to art. 64 of Legislative Decree 205/06 the consumer can exercise the right of withdrawal on new products and return the product received, in compliance with the terms and methods indicated below

The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 14 calendar days from delivery (the delivery date shown on the courier's waybill is valid).

The right of withdrawal is exercised within the deadline by sending a registered letter with return receipt and all the goods purchased to the following address: Bebaby di Bellinzona Barbara- Via Fermi 7 -23899 Robbiate (LC)

The communication can also be anticipated via email, provided that it is confirmed by registered letter with return receipt within the following 48 hours.In case of applicability of the right of withdrawal, the Customer is required to return at his own expense all the items relating to the invoice as they were received, i.e. absolutely new, unused, complete with all their parts and in the original packaging (envelopes and packaging). ).Failure to comply with these principles makes the right of withdrawal inapplicable.As per legislation, all costs of returning the product are borne by the consumer.

To return the goods we recommend our Customers to use the insured mail service which we believe is faster, safer and cheaper or Express Courier. We invite our kind Customers to collaborate with us by following our procedure for sending returns and not to send us goods for which the right of withdrawal is not applicable.

In case of application of the right of withdrawal, once the goods have been received, LoveTeddybears will issue a voucher equal to the value of the goods purchased, excluding shipping costs.For those who purchased by credit card (through Paypal circuit or other bank manager) or Paypal, LoveTeddybears will issue a voucher equal to the value of the goods purchased, excluding shipping costs and bank commissions equal to 5% of the total amount .

Attention: If the right of withdrawal is not applicable, the collection of the goods at our office will be the responsibility of the Customer.

(Last updated 30th April 2024)